FAQs

How to order?

Step 1: Browse the Items. Step 2: Select your preferred date and time. Step 3: Enter the message you would like us to print on the card or on the cake maximum 3 words. Step 4: Add to cart. Step 5: Select 'Delivery'. (Delivery fee will be calculated after you have entered the delivery details) Step 6: Complete the payment choice Step 7: Your order is confirmed!

How does the next-day pre-order work?

Orders have to be placed before or by 4pm for next-day delivery

Q: Can I purchase from your store?

No. We do not sell on display. All orders are taken on a pre-order basis. Gateaux are prepared based on the customer preferences (design and fillings).  Therefore, all orders must be placed on our website at least a day ahead before 3pm to arrange the production and the delivery.

Q: Why can't I choose the date/time?

If a certain date or time is blocked/greyed out, it means that the product is not available for that date/time or it has passed the cut-off time. The cut off time for all our products are as follows: ⦁1 Day Pre-Order - Orders must be placed at least a day ahead before (by 3pm).

Q: Can I order 2 cakes or more, but have them delivered to different addresses and/or at different dates and times?

If you would like to have them delivered to different addresses or at different times, you would need to place the orders separately on our website.

Q: Can I amend my order?

To amend or cancel your order, please send us a request via WhatsApp message at least 48 hours before from the date of the delivery and wait for our response if the changes are possible. (Working hours: 8am - 6pm)

Q: Can I add on to my order?

To add on to your order, please contact us via WhatsApp message 48 hours before (the delivery date.

Q: What forms of payment do you accept?

We accept cash upon delivery, Online Banking transfer or cliq, Western Union, Exchanger.

What are your bestsellers?

We recommend choosing the gateaux according to personal preference.

Can I mix and match between the petit gateaux sets?

Can I mix and match between the petit gateaux sets?

How to Change my Photo from Admin Dashboard?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

How to Change my Photo from Admin Dashboard?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

How to Change my Photo from Admin Dashboard?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

How to Change my Photo from Admin Dashboard?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

Q: Can I change the cake?

To change the cake, please contact us via WhatsApp message at least 48 hours before the delivery date